Returns & Exchanges
At TENZO, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. Whether a piece doesn't fit your space or you've changed your mind, our streamlined process ensures a hassle-free experience.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original TENZO packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Ship It Back
Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing