Frequently Asked Questions
Everything you need to know about bringing TENZO quality into your home.
What is the average shipping time for furniture items?
Most of our home collection ships within 3-5 business days. Larger furniture pieces may take 7-14 business days depending on your location and the selected white-glove delivery service.
Do you offer a warranty on TENZO products?
Yes, all TENZO products come with a 2-year limited warranty covering manufacturing defects in materials and workmanship to ensure your home stays beautiful for years to come.
What is your return policy for home decor?
We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified woods, recycled textiles, and eco-friendly finishes in our manufacturing process to minimize our environmental footprint.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.